Customer Success Manager (LegalTech)

TL;DR

Customer Success Manager (LegalTech): Managing a diverse portfolio of customers to drive adoption, engagement, and long-term success within an AI-powered legal operations platform with an accent on data-driven insights and cross-functional collaboration. Focus on mhirify.globaloring customer health, identifying risks, and maximizing product value for legal, finance, and IT stakeholders.

Location: Remote (USA)

Salary: $67,000 - $85,000 base per year + 20% commission

Company

hirify.global is an AI-centric company redefining the future of legal operations through an intelligent platform for enterprise legal management and workflow automation.

What you will do

• Drive customer success, adoption, engagement, and retention across a diverse client portfolio.
• Lead engagement through direct interactions and scalable programs such as webinars and office hours.
• Mhirify.globalor customer health and usage trends to proactively identify risks and growth opportunities.
• Act as a trusted advisor to key stakeholders in Legal Ops, Finance, and IT.
• Collaborate cross-functionally with Implementation, Support, Marketing, and Product teams.
• Guide customers to maximize the impact and value of hirify.global's AI-centric solutions.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in Customer Success, Account Management, or Implementation.
• Experience working within a SaaS or technology environment.
• Must be based in the USA.
• Proven ability to manage multiple customers and priorities simultaneously.
• Strong communication and cross-functional collaboration skills.

Nice to have

• Background in legal technology or workflow automation platforms.
• Strong understanding of SaaS metrics and their relation to customer outcomes.
• Experience using customer data or health metrics to drive strategic decisions.
• Experience building or improving scalable customer success programs.

Culture & Benefits

• Comprehensive health coverage with three medical plan options, dental, vision, and HSA contributions.
• 401(k) retirement savings with a partial employer match.
• Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
• Exceptional paid leave for birth/non-birth parents and caregivers, plus surrogacy and adoption reimbursement.
• 100% employer-paid life and disability insurance.
• One paid volunteer day per year for community engagement.