SMB Customer Success Manager, ContractWorks (LegalTech)

Location: Remote - USA

Salary: $70,000–$85,000 per year; commission of 20% of base.

Company

hirify.global develops AI-powered legal operations software for enterprise legal management, matter management, spend management, and contract lifecycle processes.

What you will do

• Drive adoption, engagement, retention, and growth across a portfolio of SMB customers.
• Lead customer engagement through direct interactions and scalable programs such as webinars and office hours.
• Mhirify.globalor customer health and usage trends to identify risks and opportunities and take proactive action.
• Build relationships with Legal Ops, Legal, Finance, and IT stakeholders and act as a trusted advisor.
• Develop product expertise and guide customers in maximizing the value of hirify.global’s solutions.
• Coordinate with Implementation, Support, Marketing, Product, Account Management, customers, and internal teams to resolve challenges and deliver consistent customer experiences.

Requirements

• Bachelor’s degree or equivalent professional experience.
• At least 2 years of experience in Customer Success, Account Management, or Implementation.
• Experience in a SaaS or technology environment.
• Experience managing multiple customers or priorities simultaneously.
• Strong communication and cross-functional collaboration skills.
• Experience working with customer stakeholders in Legal Ops, Legal, Finance, and IT.
• Comfort working in a fast-paced, evolving environment.

Nice to have

• Strong understanding of SaaS metrics and their relationship to customer outcomes.
• Experience building or improving customer success programs or scalable engagement initiatives.
• Experience using customer data or health metrics to make decisions and identify risk.
• Background in legal technology or workflow automation platforms.

Culture & Benefits

• Remote work in the USA with a full-time employee position.
• Medical, dental, and vision coverage, including employer HSA contributions for employees on the HDHP plan.
• 401(k) matching, flexible paid time off, sick days, and paid company holidays.
• Paid parental and caregiver leave, plus surrogacy and adoption reimbursement.
• Employer-paid life and disability insurance, voluntary coverage options, and healthcare and dependent care FSAs.
• One paid volunteer day each year.