Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing a portfolio of enterprise accounts to drive satisfaction and retention with an accent on account health, churn mitigation, and revenue expansion. Focus on navigating complex stakeholder environments, aligning client objectives with delivery, and managing technical delivery risks.

Location: Fully remote within Colombia

Company

hirify.global helps U.S. companies build and scale world-class AI, ML, and Data teams powered by top LATAM talent.

What you will do

• Manage a portfolio of strategic enterprise and mid-market accounts to drive long-term client satisfaction and retention.
• Act as the internal owner of account health, ensuring alignment between client expectations and engineer performance.
• Monitor customer health metrics to proactively identify churn risks and expansion opportunities.
• Partner with engineering leads to identify early delivery risks and coordinate mitigation plans.
• Support Quarterly Business Reviews (QBRs) by providing data-driven insights and strategic recommendations.
• Identify upsell and cross-sell opportunities in collaboration with Account Directors and Executives.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Client Partnerships within tech or professional services.
• Proven track record of managing enterprise accounts (ideally $1M+ in annual revenue).
• Strong understanding of AI, data, and software development environments.
• Experience working closely with engineering teams or technical stakeholders to support delivery.
• English: C1 level (written and verbal) required.
• Must be based in Colombia.

Nice to have

• Experience in engineer staff augmentation.

Culture & Benefits

• Ownership through equity participation.
• Annual company retreat and company-wide winter break.
• Education bonus for continuous learning.
• Paid time off and tailored career roadmaps.
• High-performance culture based on transparency, curiosity, and collaboration.