Senior Partner Enablement Manager (Technical Training & Academy) (AI)

TL;DR

Senior Partner Enablement Manager (Technical Training & Academy) (AI): Help global partners understand, position, and implement AI platform through training, academy management, and documentation with an accent on platform features, API connections, integrations, and Genesys Cloud best practices. Focus on delivering training sessions, creating scalable knowledge base, and cross-functional collaboration to drive partner readiness and success.

Barcelona, Spain (hybrid)

Company

Leading provider of GenAI, Conversational AI and automation software, headquartered in Zurich, Switzerland, working with enterprises in banking, insurance, and logistics.

What you will do

• Deliver partner training sessions on platform features, VoiceBot, ERA demos, API connections, integrations, prompting, and implementation best practices, especially for Genesys Cloud.
• Manage and improve the partner academy by updating content, creating learning materials, training paths, and orchestrating team contributions.
• Create setup guides, implementation playbooks, FAQs, and scalable knowledge base for partner self-service.
• Support partner onboarding, demos, and selected pre-sales activities.
• Collaborate with Product, Engineering, Sales, and Solutions Consultants to enhance enablement content and partner readiness.
• Build platform expertise and shape global Partner Enablement strategy.

Requirements

• 4–7 years in Partner Enablement, Customer Success, Pre-Sales, Implementation, Technical Training, or similar.
• Experience in API integrations, solution implementation, or technical onboarding.
• Strong English communication and presentation skills (professional working proficiency required).
• German and/or French (required).
• Experience creating training content, SOPs, documentation, or knowledge bases.
• Good understanding of SaaS platforms, AI tools, automation, or integrations.
• Organized, proactive, comfortable managing multiple priorities.

Culture & Benefits

• Fast-growing AI company with cutting-edge conversational AI products for leading enterprises.
• High ownership, autonomy, and visibility across organization, building Barcelona technical hub.
• Diverse global team valuing collaboration, open feedback, customer focus, flat hierarchies.
• Opportunity to shape processes, content, partner success, and grow into strategic global role.
• Direct exposure to enterprise clients, global partners, and real-world AI implementations.