Technical Customer Success Manager (AI)

TL;DR

Technical Customer Success Manager (AI): Driving technical validation, onboarding, and early customer success for an AI recruiting operating system with an accent on ATS integrations and technical demo execution. Focus on removing implementation friction, managing POCs, and synthesizing customer feedback into actionable product improvements.

Location: Must be based in the United States

Salary: $100K – $150K Base + $25K – $50K Commission

Company

hirify.global is building an AI-powered recruiting operating system that orchestrates AI agents for sourcing and screening to eliminate fragmented talent workflows.

What you will do

• Own end-to-end product demos, discovery, and technical validation for various buyer personas.
• Lead the technical onboarding process and manage POCs to ensure fast time-to-value for customers.
• Support and validate ATS integration patterns using APIs, webhooks, SSO/SAML, and SCIM.
• Collaborate with Sales to align demo strategies with buyer pain points and technical requirements.
• Act as the internal voice of the customer, providing actionable feedback to Product and Engineering teams.
• Monitor adoption metrics and identify risks or expansion opportunities within the customer base.

Requirements

• 3-8+ years of experience in Solutions Consulting, Sales Engineering, or Technical CSM within B2B SaaS.
• Proven track record of driving pre-sales technical workflows, including demos and POCs.
• Technical proficiency with APIs, webhooks, SSO/SAML, SCIM, and data mappings.
• Must be based in the United States.
• Strong storytelling and communication skills with executive presence.
• Experience thriving in high-ownership, fast-paced startup environments.

Nice to have

• Experience with ATS platforms such as Greenhouse, Lever, Workday, iCIMS, or BambooHR.
• Experience managing security reviews and enterprise implementation constraints.
• Prior exposure to AI-enabled products or data-heavy automation workflows.

Culture & Benefits

• Remote-first culture with flexible hours and digital nomad support.
• Foundational hire role with a fast-track path to Head of Customer Success.
• Comprehensive benefits including medical, dental, vision, and 14 days of accrued PTO.
• Annual learning budget of $2,000 for courses, books, and growth communities.
• Equipment allowance including a new MacBook and monthly tools/home office stipends.