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16 дней назад

Customer Success Specialist (6-Month Project)

Формат работы
remote (только Poland)
Тип работы
project
Грейд
middle
Английский
b2
Страна
Poland
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Customer Success Specialist: Guide mobile developers through a structured 90-day onboarding journey on Unity’s platform with an accent on platform navigation, campaign setup, and issue resolution. Focus on acting as the main point of contact, coordinating with internal teams, and ensuring smooth client experiences.

Location: Poland Remote

Company

hirify.global brings startups and disruptive tech companies to the local market, offering engineers the opportunity to work on innovative products with employment and HR support.

What you will do

  • Guide developers through a structured 90-day onboarding journey
  • Act as the main point of contact for new clients and help understand platform workflows
  • Support initial campaign setup, early-stage optimization, and product guidance on billing and dashboards
  • Monitor technical issues via tools like Salesforce and Slack, coordinate with internal teams
  • Ensure timely responses, adherence to SLAs, and clear professional communication

Requirements

  • Strong English skills (Upper-Intermediate and above)
  • 1.5-2+ years of experience in customer success or similar client-facing roles
  • Experience working with external clients (B2B is a plus) and handling live communication across channels (calls, Zoom, chat, email)
  • Ability to confidently lead client conversations, manage expectations, and explain complex processes
  • General technical understanding of platforms, integrations, workflows, and CRM tools (e.g. Salesforce, Slack)
  • Customer-first mindset with strong ownership, accountability, and ability to work in a fast-paced environment

Nice to have

  • Experience in mobile, gaming, SaaS, or ad-tech industries
  • Familiarity with attribution or analytics tools such as AppsFlyer or Adjust
  • Experience working with developers or technical products

Culture & Benefits

  • Project-based role for 6 months
  • Benefit package depends on contract type (B2B or UoD) and discussed individually
  • Work in an enjoyable environment with HR support

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