Attendee Product Support Coordinator (6M FT Contractor)

Location: Dublin, Ireland; hybrid workplace

Company

hirify.global creates technology conferences and supporting software that connect people and organizations through events across multiple regions.

What you will do

• Provide attendee support through email, live chat, and social media.
• Resolve attendee issues while following company policies and guidelines.
• Collect and communicate attendee feedback and insights across departments.
• Work with content, email marketing, and website teams on attendee-facing questions.
• Develop expertise in the company’s software and share product feedback with product and engineering teams.

Requirements

• Previous experience in customer service or a support role.
• Strong customer-care and problem-solving skills.
• Excellent communication and attention to detail.
• Ability to respond quickly, multitask, and make decisions under pressure.
• Ability to collaborate effectively across multiple teams.
• Comfort working in a high-output environment and building rapport with a broad public audience.

Culture & Benefits

• Fully subsidised healthcare, dental coverage, and an employee assistance programme.
• Access to in-house learning and development workshops, online learning, and career resources.
• Company laptop, generous annual leave, flexible working arrangements, and a weekly wellness hour.
• Employee community events, annual company get-togethers, charity days, and monthly wellbeing talks.