Customer Success Executive (Online Marketplace)

Location: Dublin, Leinster, Ireland — hybrid

Company

hirify.global develops technology and online marketplace products that simplify buying and selling in Ireland, including DoneDeal.

What you will do

• Build and maintain strong relationships with motor dealer customers.
• Support onboarding and help dealers get value from their DoneDeal subscriptions and DealerHub products.
• Manage dealer portfolios and customer queries across chat, email, and phone.
• Provide technical troubleshooting and proactive follow-up to support satisfaction, retention, and growth.
• Represent customer feedback to Product and commercial teams and identify opportunities for continuous improvement.
• Collaborate with Account Managers, Sales, Product, Marketing, and Engineering.

Requirements

• At least one year of experience in a customer-facing role, ideally in online or technical support, relationship management, or customer success.
• Proficiency with Salesforce, Intercom, or similar customer support and CRM platforms.
• Ability to manage multiple customer queries, take ownership, prioritize effectively, and follow up proactively.
• Strong collaboration skills, attention to detail, initiative, and ability to work independently.
• Ability to identify patterns in customer behavior and maintain a high standard of service in a fast-paced environment.
• Full working rights in Ireland are required.

Culture & Benefits

• Optional work from home alongside a centrally located Dublin office.
• Inclusive, collaborative culture focused on growth, simplification, innovation, and impact.
• Career development, growth, and progression opportunities.
• Fully paid healthcare and life insurance.
• 5% pension contribution.