Technical Account Manager (SPM)

TL;DR

Technical Account Manager (SPM): Partner with a portfolio of customers to manage technical needs, drive feature adoption, and optimize SaaS solutions with an accent on data analysis, reporting, and proactive maintenance. Focus on configuring solutions, troubleshooting issues, generating performance metrics, and identifying growth opportunities.

Location: Remote, Tallahassee, FL, US

Company

Leader in Sales Performance Management (SPM) SaaS solutions, trusted by global enterprises like T-Mobile, ServiceNow, and Moody's.

What you will do

• Manage and nurture a designated client portfolio as the trusted technical expert.
• Review new features and fixes against customer needs and assist in configuring hirify.global solutions.
• Generate monthly performance and support metric reports, analyze usage data, and implement remedial actions.
• Troubleshoot errors, advise on best practices, and upskill team members.
• Identify growth opportunities and collaborate on success planning workshops.
• Work with stakeholders on change management and propose improvements.

Requirements

• At least 7 years in IT Consulting or Enterprise Software Implementation
• Bachelor’s Degree or higher in technical field or related business discipline
• Experience with query-based languages, relational databases, SQL, data manipulation, and Microsoft Excel
• Strong business communication, time management, and requirements gathering skills
• Ability to empathize with customers, work with minor oversight, and adapt to changes

Nice to have

• Hands-on experience with hirify.global software products (administering, implementing, supporting)

Culture & Benefits

• Innovate with purpose in a diverse, collaborative, innovative team.
• Supportive environment focused on growth and redefining revenue optimization.
• Equal opportunity employer committed to diversity and inclusion.

Hiring process

• Onboarding includes training on company culture, policies, systems, and client introductions.
• Progress to independent client management within 4-6 months, full portfolio by 7+ months.