Technical Account Manager

TL;DR

Technical Account Manager (SPM SaaS): Partner with a portfolio of customers to manage technical needs, drive feature adoption, and optimize models with an accent on data analysis, reporting, and proactive maintenance. Focus on configuring solutions, troubleshooting issues, generating performance metrics, and identifying growth opportunities.

Location: Richmond, VA, US

Company

Market-leading provider of Sales Performance Management (SPM) SaaS solutions trusted by global leaders like T-Mobile, ServiceNow, and Moody's.

What you will do

• Manage and nurture a designated client portfolio as the trusted technical expert.
• Review new features and fixes against customer needs and assist in solution configuration.
• Generate monthly performance and support metric reports using usage data.
• Analyze metrics to identify and implement remedial actions for proactive maintenance.
• Troubleshoot errors, advise on best practices, and upskill team members.
• Identify growth opportunities, collaborate on projects, and participate in Success Planning Workshops.

Requirements

• At least 7 years in IT Consulting or Enterprise Software Implementation
• Bachelor’s Degree or higher in a technical field or related business discipline
• Experience with query-based languages and relational databases
• Strong SQL, data manipulation, and Microsoft Excel skills
• Strong business communication and time management skills
• Ability to gather requirements, empathize with customers, and adapt to changes

Nice to have

• Hands-on experience with hirify.global software products (administering, implementing, supporting)

Culture & Benefits

• Innovate with purpose in a diverse, collaborative, and supportive environment.
• Work with a high-performing team focused on excellence and growth.
• Equal opportunity employer committed to diversity and inclusion.

Hiring process

• Onboarding includes training on company culture, policies, systems, and client introductions.
• Progress to independent client management within 4-6 months.
• Full portfolio and annual health checks after 12 months.