Engineering Manager, Customer Communication Management (Fintech)

TL;DR

Engineering Manager, Customer Communication Management (.NET): Leading the engineering team that powers customer communications via email, SMS, and push notifications with an accent on scalability, compliance, and reliability. Focus on designing cloud-native .NET services, optimizing deliverability, and managing high-throughput event-driven systems.

Location: Remote anywhere in the continental US or onsite in Utah

Company

hirify.global is a leading provider of in-store and e-commerce lease-to-own solutions with over 20 years of experience in the FinTech industry.

What you will do

• Lead technical direction and contribute code for .NET services, APIs, and orchestration workflows.
• Drive cloud-native designs using AWS, Docker, and Kubernetes, including CI/CD pipelines and automated testing.
• Monitor and improve throughput, latency, and inbox placement to ensure high messaging deliverability.
• Manage integrations with ESPs, SMS gateways, and other internal systems.
• Coach, develop, and hire engineers to scale the technical team.
• Lead root-cause analysis, postmortems, and preventive engineering for production incidents.

Requirements

• 3+ years of engineering management experience leading software engineers.
• Strong hands-on .NET development experience.
• Experience designing and operating production systems on AWS.
• Proficiency with containerization (Docker, Kubernetes) and Git-based CI/CD pipelines.
• Experience building high-throughput, event-driven services using queues and pub/sub.
• Must be based in the continental US.

Nice to have

• Knowledge of Salesforce Marketing Cloud (SFMC).

Culture & Benefits

• Competitive compensation and full health benefits (Medical/Dental/Vision/Life insurance).
• Company matched 401k and Employee Stock Purchase Program.
• Paid Time Off, Paid Holidays, and Paid Volunteer Time.
• Tuition reimbursement and charitable gift matching.
• Provision of all required job equipment and services.