Director of Account Management (Fintech)

TL;DR

Director of Account Management (Fintech): Leading and developing a high-performing account management team to grow the client base and optimize B2B partnerships with an accent on strategic planning, client retention, and process optimization. Focus on managing large broker partner relationships, implementing standard operating procedures, and aligning account goals with overall business objectives.

Location: Hybrid (Atlanta, Georgia). Must be able to work in-office 3 days a week

Company

A leading provider of in-store and e-commerce lease-to-own solutions and a subsidiary of PROG Holdings.

What you will do

• Lead, mentor, and develop a high-performing account management team, setting performance goals and providing coaching.
• Optimize and manage business relationships with the largest broker partners to grow the client base.
• Develop and implement partner business plans and account strategies to drive client engagement and retention.
• Implement process improvements and develop standard operating procedures (SOPs) for account management.
• Collaborate with senior leadership to align account management goals with overall business objectives.
• Track and report on key performance metrics and client satisfaction to senior leadership.

Requirements

• Must be based in or able to work in-office 3 days a week in Atlanta, Georgia.
• 8+ years of experience in B2B sales or account management, with at least 3 years in a leadership role.
• Bachelor's degree in Business, Marketing, or related field, or equivalent experience.
• Proficiency with Microsoft Office Suite, Salesforce CRM, and Tableau.
• Ability to travel 35% of the time.

Nice to have

• Experience working with employee benefit offerings or voluntary benefit insurance programs.

Culture & Benefits

• Commitment to innovation, access, and creating a meaningful impact.
• Forward-thinking environment that integrates AI-enabled tools into workflows.
• Diverse and inclusive workplace culture.