Director Of Account Management (SaaS)

TL;DR

Director Of Account Management (SaaS): Building and leading the next evolution of the customer-facing organization to drive retention and expansion for a practice management suite with an accent on strategic account growth and customer health. Focus on scaling high-performing teams, implementing AI-driven workflows to increase efficiency, and optimizing the B2B SaaS customer journey.

Location: Hybrid in South Jordan, UT (M, W, F in-office)

Company

hirify.global is a fast-growing SaaS company building simple, efficient software for accounting firms.

What you will do

• Build, lead, mentor, and scale the Account Management team from the ground up.
• Establish AM strategy, including customer segmentation, engagement models, and renewal/expansion motions.
• Own customer retention and expansion outcomes, collaborating with Sales, Product, Support, and Marketing.
• Develop data-driven processes to monitor account health and identify growth opportunities.
• Implement and optimize AI-driven workflows to improve forecasting and team efficiency.
• Collaborate cross-functionally to advocate for customer needs and inform product roadmaps.

Requirements

• Must be based in or able to work hybrid in South Jordan, UT.
• 8+ years of experience in Account Management or Sales within a B2B SaaS environment.
• 5+ years of experience leading AM or Sales teams, preferably building them from scratch.
• Strong understanding of SaaS customer lifecycles, renewal/expansion motions, and churn mitigation.
• Ability to leverage AI tools for forecasting, insights, and automation.
• Bachelor’s degree or equivalent experience.

Nice to have

• Experience with accounting, fintech, or workflow automation products.
• Experience leading teams through rapid scale or high-growth environments.

Culture & Benefits

• Flexible Paid Time Off and 10 company holidays.
• Comprehensive health benefits including Medical, Dental, Vision, and HSA Match.
• 401(k) with 100% match up to 3% and immediate vesting.
• Mental health support via Impact Suite and Employee Assistance Program (EAP).
• Paid New Parent and Birthing Parent Leave.
• Peer-to-peer recognition through the Nectar program.

Hiring process

• Application review and initial screening call with the People Team.
• 45-60 minute video or in-person interview with the Hiring Manager.
• 1-3 additional rounds of interviews followed by a Final Interview.