Social Care Specialist

Location: Flexible hybrid schedule; 483 Bay Street, Toronto, until approximately late 2026, then 3 Robert Speck Parkway, Mississauga. Current work authorization for Canada is required.

Salary: CAD 73,000–90,000 annual base salary, plus a discretionary performance bonus.

Company

hirify.global provides investment portfolios and services to Canadian individual and institutional investors.

What you will do

• Lead the social-first customer care strategy and development program for hirify.global.
• Implement and manage Sprinklr, including integrations across social platforms, workflows, and media monitoring tools.
• Design conversation-tracking workflows that support regulatory and compliance requirements.
• Integrate customer care dataflows with enterprise systems in partnership with Information Services, Advanced Analytics, and Marketing.
• Respond to customers and followers across Fidelity’s social media channels and deliver client care.
• Partner with community managers and internal stakeholders to identify care initiatives and content opportunities.

Requirements

• University degree, preferably in Business, Marketing, Communications, or Data Analytics.
• At least 3 years of professional experience, including 2 or more years in social media customer care.
• Hands-on experience setting up, configuring, and integrating social media management tools.
• Experience responding to inbound customer or follower inquiries and proactively engaging online communities.
• Familiarity with social listening, customer care routing, tagging frameworks, and compliance-driven publishing environments.
• Strong technical fluency with social media tools, APIs, workflows, permissions, analytics integrations, and enterprise systems.

Culture & Benefits

• Flexible working arrangements, including remote, hybrid, and in-office options, with this role assigned to a hybrid schedule.
• Company RRSP contributions after six months without employee matching.
• Employer-paid health benefits from the first day, including up to CAD 5,000 annually for mental health services and therapy.
• Parental leave top-up to 100% of salary for 25 weeks.
• Up to CAD 650 for home office equipment and generous paid time off, including two annual volunteer days.
• Professional development through training courses, tuition reimbursement, and rewards for completing a required designation.