Social Care Specialist

TL;DR

Social Care Specialist (Social Media): Lead social-first customer care strategy and manage Sprinklr implementation for hirify.global’s social channels with an accent on workflow design, compliance tracking, and integrations. Focus on engaging customers, optimizing tools for regulatory needs, and collaborating with stakeholders to drive service improvements and business outcomes.

Location: Flexible hybrid schedule at 483 Bay Street, Toronto until late 2026, then new office at 3 Robert Speck Parkway, Mississauga. Current work authorization for Canada is required.

Salary: $73,000–$90,000 CAD (base + discretionary bonus)

Company

hirify.global helps Canadian investors build financial futures through trusted investment portfolios and services, embracing innovation as a privately owned company.

What you will do

• Lead social-first customer care strategy and development program across hirify.global’s social channels.
• Implement and manage Sprinklr, ensuring seamless integration of social platforms, workflows, and monitoring tools.
• Design workflows for tracking conversations to meet regulatory and compliance requirements.
• Collaborate with IS, Advanced Analytics, and Marketing to integrate data flows and provide complete customer care insights.
• Engage customers via social media, building trust and delivering exceptional care.
• Partner with community managers to turn insights into content opportunities and new client care initiatives.

Requirements

• University degree, preferably in Business, Marketing, Communications, or Data Analytics.
• 3+ years professional experience, including 2+ years in social media customer care.
• Hands-on expertise with social media management tools (setup, configuration, integrations, customer care functionality).
• Experience responding to inbound inquiries and proactive messaging in online communities.
• Familiarity with social listening, customer care routing, tagging, and compliance-driven environments. Current work authorization for Canada required.

Nice to have

• Experience aligning social tools with enterprise systems like CRM or case management.
• Strong technical fluency with social media APIs, workflows, permissions, and analytics.

Culture & Benefits

• Flexible working: 100% remote, hybrid, or in-office options.
• Competitive total compensation with RRSP contributions (no matching required after 6 months).
• Comprehensive health benefits from day one, including $5,000 annual mental health support.
• Parental leave top-up to 100% salary for 25 weeks.
• Up to $650 home office equipment, generous time off, volunteer days, and professional development (11,000+ courses, tuition reimbursement).
• Diversity programs, Employee Resource Groups, and inclusive culture.