Bilingual Customer Care Representative (Healthcare)

Location: Mississauga, Ontario, Canada; hybrid schedule with 3 days per week in the office

Salary: $49,920–$74,880 annually, including base salary and estimated target incentive payout

Company

hirify.global is a healthcare company providing products and solutions that help healthcare professionals and facilities save and sustain lives.

What you will do

• Respond to customer inquiries by phone, email, fax, and chat.
• Process customer orders and coordinate with internal teams.
• Resolve customer complaints and issues, escalating complex cases when necessary.
• Maintain accurate records of customer interactions and follow standard operating procedures.
• Meet customer satisfaction targets and key performance metrics.
• Participate in training to improve customer service skills and product knowledge.

Requirements

• High school diploma or equivalent experience.
• 3–5 years of customer service experience in a customer-facing role.
• Bilingual French and English communication skills.
• Excellent communication, interpersonal, problem-solving, attention-to-detail, and accuracy skills.
• Ability to work in a fast-paced environment, balance multiple priorities, and adapt to new systems and processes.
• Proficiency in Microsoft Word, Excel, and Outlook.

Nice to have

• Bachelor’s degree or equivalent experience.
• Knowledge of medical products or the healthcare industry.
• Experience with customer relationship management software.
• Experience with ERP software such as JDE or SAP.

Culture & Benefits

• Collaborative environment focused on quality, trust, accountability, and customer service.
• Flexible scheduling and shared support across the team.
• Extensive training and continued learning from managers and peers.
• Opportunities to develop and progress within the company.
• Reasonable accommodations are available during the recruitment process.

Hiring process

• Recruitment may include AI-assisted screening and evaluation of qualifications.
• Final hiring decisions are made by the hiring manager and recruitment team.
• Interview outcomes are communicated within 45 days of the interview.