Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving business value realization and adoption for enterprise customers of a Sales Performance Management platform with an accent on success planning and account expansion. Focus on managing renewals, reducing implementation risk, and building strategic relationships with business and technical decision-makers.

Location: Remote (Must be based in Toronto, Canada)

Salary: $93,300 - $121,000 CAD

Company

hirify.global is a market-leading SaaS provider specializing in Sales Performance Management (SPM) and revenue optimization solutions for global industry leaders.

What you will do

• Serve as the primary point of contact and customer advocate between enterprise clients and internal teams.
• Lead renewals and proactively identify expansion opportunities to drive growth and value for both the customer and hirify.global.
• Develop and execute comprehensive success plans with defined business outcomes, milestones, and metrics.
• Increase product adoption by creating and executing action-oriented plans and utilizing deep functional product expertise.
• Build and maintain trusted advisor relationships with Business and Technical Decision Makers to influence solution adoption.
• Orchestrate the customer lifecycle from onboarding through value realization, providing implementation oversight and change management.

Requirements

• 5+ years of experience in Customer Success or Account Management within a SaaS or software company.
• Proven track record of managing large enterprise accounts.
• Ability to communicate effectively and build trust with a broad range of stakeholders, including executives and technical leads.
• Demonstrated experience in negotiating contracts and managing large-scale renewals.
• Proficiency with CS tools such as Salesforce, Gong, Zoom, Excel, PPT, and ChurnZero.
• Bachelor’s degree with a focus on Information Technology, Business, or Finance preferred.

Culture & Benefits

• Collaborative and innovative team environment working with global industry leaders.
• Supportive culture focused on unlocking individual potential and professional growth.
• Remote work flexibility for candidates based in Toronto.
• Eligibility to participate in a variable compensation program.
• Commitment to diversity, equity, and equal opportunity employment.