Director of Customer Success (AI)

TL;DR

Director of Customer Success (AI): Leading the deployment and adoption of generative AI clinical solutions for enterprise health systems with an accent on workflow integration and long-term value delivery. Focus on managing high-level stakeholder relationships, leading change management in complex healthcare environments, and scaling customer success processes.

Location: Must be based in the Central or East Coast time zone; Onsite role requiring travel to regional client sites weekly (3 days per week).

Company

hirify.global is a leading generative AI company in healthcare building a safety-focused LLM platform to transform patient outcomes globally.

What you will do

• Lead, coach, and develop a team of Customer Success Executives to foster accountability and collaboration.
• Serve as the primary point of contact for enterprise health system accounts, managing relationships with CNOs, CMIOs, and COOs.
• Lead enterprise implementations of AI solutions, ensuring alignment with clinical workflows and operational priorities.
• Collaborate with Product, Engineering, and Sales teams to integrate customer feedback into product evolution.
• Define and track clinical, operational, and financial success metrics to measure impact.
• Guide change management strategies to influence adoption across complex provider organizations.

Requirements

• 8–12+ years of experience in healthcare.
• 5+ years in customer-facing leadership roles working with health systems.
• Deep knowledge of clinical workflows, operational processes, and care delivery models.
• Experience leading cross-functional initiatives in a startup or high-growth technology environment.
• Strong executive presence and communication skills for influencing senior clinical leadership.
• Must be based in the United States (Central or East Coast time zone).

Nice to have

• Experience with AI, digital health, or clinical decision support tools.
• Background in consulting, health tech, or clinical operations transformation.
• Prior exposure to regulatory, compliance, or data governance in healthcare.

Culture & Benefits

• Opportunity to create a new category in healthcare using cutting-edge AI.
• Work alongside experts from institutions like Stanford, Google, Meta, Microsoft, and NVIDIA.
• Backed by world-leading investors including a16z, General Catalyst, and CapitalG.
• Direct impact on global healthcare by building the world's first safety-focused healthcare LLM.