Director, Client & Delivery Excellence (Healthcare)

TL;DR

Director, Client & Delivery Excellence (Healthcare): Overseeing programs to drive operational success and client satisfaction within the life sciences industry with an accent on operational excellence and employee engagement. Focus on executing program improvements, managing departmental performance, and ensuring compliance with industry regulations.

Location: Must be based in the United States

Compensation: USD 126,690 - 171,495 yearly

Company

A global provider of next-generation commercialization services to the life sciences industry, serving over 650 biotech and pharmaceutical clients.

What you will do

• Oversee one or more programs to ensure operational success, employee engagement, and client satisfaction.
• Manage employee performance and work processes to achieve clear direction and measurable outcomes.
• Identify and execute continuous program and process improvements to ensure best-in-class patient service.
• Lead the development of program-specific presentations and participate in quarterly business reviews.
• Develop a talent pipeline to fill future business needs and mentor department staff.
• Serve as the organization's SME for programs and services, acting as a cross-functional liaison.

Requirements

• 8+ years of operations management experience.
• Bachelor’s Degree in business or a healthcare-related field.
• Demonstrated ability to manage, mentor, train, and develop employees.
• Commitment to process improvement techniques and workflow enhancement.
• Ability to adapt to a fast-paced, dynamic environment and make independent decisions.

Nice to have

• Advanced degree in business or healthcare.
• 5+ years of experience in patient/HUB services, pharmacy services, managed care, or account management.

Culture & Benefits

• Certified as a Great Place to Work globally.
• Strong commitment to diversity, equity, and inclusion in the workplace.
• Competitive salary and comprehensive benefits package.
• Culture based on patient-mindedness, client delight, and constant innovation.
• Emphasis on professional development and investing in talent.