Product Manager (Customer Service Platform)

TL;DR

Product Manager (Customer Service Platform): Engage in product planning for seller finance and settlement workflows with an accent on data-driven user research, requirement definition, and cross-team collaboration. Focus on defining product roadmaps, monitoring performance metrics, and evaluating emerging technologies to enhance platform capabilities.

Location: Bellevue, WA (Seattle area). Domestic and international travel up to 20% required.

Salary: $143,640 - $235,600 annually

Company

hirify.global builds innovative products like TikTok, CapCut, and others to inspire creativity and connect people globally.

What you will do

• Engage in product planning: clarify business requirements, define product specs, analyze data, research use cases, and specify workflows.
• Collaborate with engineering, design, data, and operations to align schedules, tests, and feature delivery.
• Conduct user research, usability testing, and gather feedback to inform platform improvements.
• Define product roadmap for seller finance and settlement services.
• Prepare documentation including PRDs, data mappings, functional logic, and acceptance criteria.
• Monitor metrics, evaluate technologies, and identify innovation opportunities.

Requirements

• Master’s or foreign equivalent in CS, Engineering, IT, Business Management, Quantitative Management, Analytics, or related + 1 year experience; OR Bachelor’s + 3 years.
• 1 year in project management with cross-functional teams for data-driven strategies.
• 1 year in user research, competitor/market analysis, UX surveys, and transforming needs into requirements.
• 1 year analyzing user behavior data, revenue impact, and designing adoption funnels.
• 1 year interfacing with leaders to present product documents, strategies, timelines.
• Experience with Product Opportunity Evaluation Matrix and Customer Journey Map.

Culture & Benefits

• Day one access to medical, dental, vision insurance, 401(k) with match, paid parental leave, disability/life insurance, wellbeing benefits.
• 10 paid holidays, 10 sick days, 17 days Paid Personal Time (prorated, increases with tenure).
• Inclusive environment valuing diverse skills, experiences, and perspectives; global teams fostering curiosity, humility, and impact.
• Commitment to reasonable accommodations for disabilities, pregnancy, religious beliefs.