Customer Success Operations Analyst (AI)

TL;DR

Customer Success Operations Analyst (Business Analytics/AI): Building scalable reporting, dashboards, and AI-powered workflows to optimize customer health and retention with an accent on data-driven decision making and automation. Focus on designing human+AI workflows to expand CSM capacity, predicting churn risks, and establishing trusted data foundations for the CS organization.

Location: Must be based in the United States

Salary: $110,000 – $120,000 per year

Company

hirify.global is an AI-powered marketplace for workforce development offering skills courses and assessments to over 2,000 companies.

What you will do

• Develop and maintain scalable reporting and dashboards to track customer health, risk, and growth opportunities.
• Partner with Data Engineering to ensure data integrity and establish consistent metric definitions.
• Convert customer, product, and revenue data into actionable insights to drive retention and expansion.
• Design and implement AI-powered and agent-based workflows to automate manual overhead for CSMs.
• Collaborate cross-functionally to shape health scores, segmentation, and tech-touch strategies.

Requirements

• Must be based in the United States.
• Proven track record of building scalable systems and driving measurable operational impact.
• Strong analytical skills with experience in data storytelling and dashboarding.
• Ability to travel up to 15 days per year for in-person meetings.

Culture & Benefits

• Remote-first work environment with a focus on autonomy and results.
• Comprehensive benefits including health insurance and 401(k) matching.
• Equity options (ISOs) and paid time off.
• Investment in professional development and regular all-company in-person retreats.