Services Operations Manager (SaaS)

TL;DR

Services Operations Manager (SaaS): Optimizing post-sales delivery and implementation processes through data-driven insights and actionable dashboards with an accent on utilization, capacity planning, and project margins. Focus on developing SOPs, managing PSA tools, and leveraging AI to improve operational efficiency for Professional Services and Partner Success.

Location: Hybrid (Raleigh, New York City, or Austin)

Salary: OTE $145,000–$165,000

Company

hirify.global, an SAP company, is a leader in digital adoption, enabling organizations to resolve digital friction and better manage their technology stacks.

What you will do

• Build and maintain dashboards for CSG leadership covering utilization, capacity planning, project accounting, and margins.
• Conduct analysis on account segmentation and coverage models to support continuous planning cycles.
• Develop and maintain standard operating procedures (SOPs) and policies for data collection and reporting.
• Manage compensation design, planning, and performance KPI reporting for Delivery Services teams.
• Collaborate with cross-functional teams including Finance, Sales Ops, Marketing Ops, and the CIO organization.
• Strategize and leverage AI capabilities (e.g., Gemini & Claude) to improve the efficiency of post-sales functions.

Requirements

• Minimum 3 years experience in Professional Services or Partners Operations analytics/admin in a SaaS environment.
• Advanced knowledge of Salesforce data structures, including custom report types and formula fields.
• Expert proficiency in Excel or Google Sheets (Pivot Tables, V-lookups, index matching).
• Experience with PSA tools like FinancialForce (Certinia), Mavenlink (Kentata), BigTime, or Netsuite OpenAir.
• Advanced AI capabilities, specifically with tools like Gemini and Claude.
• Bachelor’s degree or equivalent work experience.

Nice to have

• Experience with Anaplan for business planning purposes.

Culture & Benefits

• Hybrid work arrangement combining remote flexibility with onsite collaboration.
• Comprehensive health coverage options and holistic benefits.
• Wellness program including quarterly reimbursements and an annual Wellness Month.
• Generous annual leave policy and "RefreshMe Days" to support work-life balance.
• Continuous learning and career development via the career compass offering.
• Robust retirement contributions.