Success Insights Manager (AI)

Location: Bellevue, Washington; Chicago, Illinois; or Toronto, Ontario, Canada

Annual compensation: $116,000–$174,000 USD for eligible US locations; $117,000–$160,600 CAD for Canada.

Company

Okta provides identity and access management infrastructure that helps organizations securely adopt cloud, enterprise, and AI-enabled technologies.

What you will do

• Design and automate data-heavy, customer-facing insights and content for post-sales programs.
• Use AI prompting models and LLM workflows to create proactive, personalized customer narratives.
• Develop scalable deck content for customer QBRs, automated delivery plans, and product adoption initiatives.
• Analyze product usage trends and program performance to optimize retention and adoption outcomes.
• Partner with Product, Business Technology, Data, Marketing, Technical Account Management, Renewals, Sales, and external vendors.

Requirements

• 5+ years of related experience managing digital success programs, growth product or marketing initiatives, or automated insights.
• Experience building enterprise SaaS adoption programs and translating data into value and adoption narratives.
• Ability to design AI prompting and LLM workflows instead of traditional rule-based decision trees.
• Knowledge of Salesforce, Gainsight, Pendo, Tableau, Databricks, Snowflake, or similar data and customer-success tools.
• Experience with prompt engineering and content formats such as AI agents, video, in-app guides, and email.
• Bachelor’s degree in business, marketing, analytics, or a technical field; advanced degree preferred.

Nice to have

• Experience with Matik or related deck-automation tools.
• Knowledge of identity, security, access management, workflow, or developer-facing products.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k), flexible spending account, and paid leave including PTO and parental leave for eligible US employees.
• Equity where applicable, bonus, RRSP matching, healthcare spending, and telemedicine benefits for eligible Canadian employees.
• In-person onboarding and a global community spanning more than 20 offices.
• Support for employee well-being, social impact, talent development, and community connection.