Senior Manager, Customer Success (AI)

Location: Preferred location: Nashville, TN; alternative location: San Diego, CA, United States. Travel up to 30% throughout the United States is required, including customer site visits, executive business reviews, onboarding activities, and industry events.

Base salary: $150,000–$195,000 USD per year, plus an annual performance bonus and company equity.

Company

hirify.global develops AI-powered fleet safety solutions using computer vision and edge computing for the transportation ecosystem.

What you will do

• Lead, coach, and develop a Customer Success team of 8 managers, scaling the organization to 11 members.
• Serve as executive sponsor for strategic enterprise customers and build relationships with C-suite stakeholders.
• Own onboarding and adoption strategies for enterprise deployments involving more than 1,000 vehicles.
• Lead cross-functional implementation programs with Sales, Product, Engineering, Support, Professional Services, and Operations.
• Translate operational, telematics, safety, and AI-generated insights into executive recommendations, dashboards, and KPI frameworks.
• Drive customer retention, expansion, advocacy, risk management, and operational excellence.

Requirements

• At least 10 years of customer success, account management, consulting, professional services, operations, or related customer-facing experience.
• 10+ years leading Customer Success, Account Management, Professional Services, or post-sales organizations.
• Experience managing teams of 8–12 direct reports and building high-performing organizations.
• Experience supporting Fortune 1000 and large enterprise customers, including deployments involving 1,000+ assets, users, vehicles, or endpoints.
• Experience partnering with C-suite executives, strong business and financial acumen, and excellent executive communication skills.
• Bachelor's degree required; strong analytical, data storytelling, stakeholder influence, and change management capabilities.

Nice to have

• Experience with enterprise SaaS, artificial intelligence, computer vision, fleet management, transportation technology, telematics, IoT platforms, operational analytics, or safety technology.
• Approximately 20 years of overall customer-facing leadership experience.
• Master's degree.

Culture & Benefits

• Company-paid healthcare, dental, and vision coverage for employees and most dependents.
• Generous PTO and sick leave.
• 401(k) with a company match.
• Disability, life insurance, and ancillary benefits.
• Annual performance bonus eligibility and company equity.
• Inclusive and diverse equal-opportunity workplace.