SMB Customer Success Manager (AI SaaS)

Location: Hybrid in San Francisco, with office attendance 3 days per week

Salary: $120,000–$130,000 per year, plus equity and commission

Company

hirify.global is an applied AI lab building an Agent Workspace for go-to-market teams, with AI agents that support account strategy, prospect research, and outreach.

What you will do

• Manage a portfolio of 150 SMB accounts and maximize customer value and product impact.
• Onboard new customers and integrate hirify.global into their sales processes.
• Analyze usage and customer health metrics to identify adoption challenges and opportunities for upsell.
• Lead proactive customer success, retention, renewal, and expansion initiatives using a scaled approach.
• Provide technical support as needed and represent customer feedback internally.
• Collaborate across teams to improve SMB customer outcomes and requirements.

Requirements

• At least 1 year of SDR experience.
• At least 1 year of customer onboarding and support experience with a B2B SaaS tool.
• Sales domain expertise and experience working with sales or sales development stakeholders.
• Experience with a sales engagement platform such as Outreach, Salesloft, or HubSpot.
• Comfort with data analytics, excellent communication skills, ownership, and the ability to work in a rapidly changing environment.
• At least 1 year of B2B SaaS CSM experience managing 100+ accounts and a successful renewals track record is preferred.

Nice to have

• Experience working at an early-stage startup.
• Familiarity with the broader sales technology stack.

Culture & Benefits

• Competitive market-based compensation.
• Equity and commission opportunities.
• Generous perks and comprehensive benefits.
• Inclusive workplace committed to equal employment opportunities.