Senior Customer Success Manager

Location: Remote, based anywhere in the US; up to 15 days of travel per year for company meetings and other events.

Salary: $140,000–$150,000 on-target earnings per year, depending on experience.

Company

hirify.global provides integrated software, curated learning content, and expert services that help organizations develop workforce capabilities in the age of AI.

What you will do

• Manage a portfolio of complex enterprise accounts and build long-term customer relationships.
• Partner with customers on strategic training initiatives and Learning and Development program launches.
• Drive platform utilization, engagement, retention, renewals, and account growth.
• Deliver customer journey touchpoints, platform demos, customer meetings, and executive business reviews.
• Build success plans, forecast and close renewals, and identify upsell opportunities.
• Coordinate with Support, Curation, and Sales to mitigate risks and improve customer outcomes.

Requirements

• Proven experience managing complex enterprise customer accounts.
• Demonstrated ability to build systems, drive alignment, and create impact at scale.
• Experience developing strategic customer relationships and delivering measurable retention and growth results.
• Ability to maintain daily records of activities, meetings, opportunities, and forecasts in Salesforce and Gainsight.
• Ability to work remotely from anywhere in the US and travel up to 15 days per year.

Culture & Benefits

• Remote-first work environment with company-wide in-person meetings several times a year.
• Regular use of AI tools with hands-on training and responsible-use guardrails.
• Medical, dental, and vision coverage, flexible PTO, and 401(k) matching.
• Incentive stock options, volunteer time off, Employee Resource Groups, and professional development support.
• Dedicated annual time off for learning and growth.