Manager, Customer Success - Upmarket (SaaS)

Location: Remote within the United States; travel up to 25% for customer meetings, team events, and company programs.

Base salary: $113,400–$150,100 per year, plus potential bonus or commission, stock options, and benefits.

Company

hirify.global provides industry-leading technology that helps businesses identify, engage, and convert buyers while improving growth, retention, and efficiency.

What you will do

• Lead, coach, and develop approximately 7–8 Customer Success Managers supporting upmarket customers.
• Drive customer retention, adoption, satisfaction, and measurable value realization across a portfolio representing approximately $15M–$20M in ARR.
• Coach account strategy, executive stakeholder engagement, success planning, renewal strategy, risk mitigation, and value delivery.
• Own forecasting, renewal inspections, customer health reviews, risk management, and consistent execution of success plans and Executive Business Reviews.
• Use data, analytics, customer success tools, and AI-powered workflows to improve productivity, forecast accuracy, scalability, and customer outcomes.
• Partner with Sales, Product, Professional Services, Support, Marketing, and Revenue Operations on customer experience and strategic initiatives.

Requirements

• 5+ years of people leadership experience leading customer-facing teams in a SaaS organization.
• 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or another customer-facing discipline.
• Proven ability to build, develop, and retain high-performing teams.
• Strong understanding of SaaS metrics including GRR, churn, forecasting, customer health, and product adoption.
• Experience coaching executive engagement, account strategy, value realization, and risk management.
• Ability to work remotely from the United States and travel up to 25%.

Nice to have

• Experience supporting enterprise or upmarket SaaS customers.
• Experience managing portfolios between $15M and $20M in ARR.
• Experience in MarTech, AdTech, SalesTech, Revenue Technology, or related B2B SaaS industries.
• Familiarity with Salesforce, Gainsight, Clari, Gong, and other customer success technologies.
• Experience scaling Customer Success organizations, teams, and operating models.

Culture & Benefits

• Values include teamwork, curiosity, integrity, accountability, and belonging.
• Health coverage, life and disability insurance, 401(k) employer matching, paid parental leave, paid holidays, self-care days, and paid time off.
• Stock options may be available as part of the compensation package.
• Equipment and support for working and connecting from home or company offices.
• Growth and learning opportunities, including LinkedIn Learning and quarterly wellness education sessions.