IT Analyst

TL;DR

IT Analyst: Offer day-to-day technical support for laptop fleet (MacOS and Windows) and office IT infrastructure with an accent on onsite support in Dandenong South, Melbourne HQ, and manufacturing/supply chain systems. Focus on managing helpdesk queries, provisioning devices, ensuring compliance, and providing clear documentation and training.

Location: Dandenong, Victoria, Australia (technical onsite support required in Dandenong South, Melbourne HQ)

Company

Australian founded pet wellness startup delivering nutritionally balanced wholefood meals direct to doors, focused on sustainability, disease prevention, and extending pet lifespans.

What you will do

• Provide day-to-day technical support for laptop fleet (MacOS and Windows) and office IT infrastructure.
• Deliver onsite support at Dandenong South, Melbourne HQ, including for manufacturing and supply chain systems.
• Manage helpdesk queries, incidents, and KPIs reporting to management.
• Provision, manage, and ensure compliance of devices and accounts with policy and audit requirements.
• Support Teams rooms, meeting tech (YeaLink), and act as bridge between technical teams and non-technical users.
• Handle onboarding/offboarding, asset lifecycle, vendor liaison, and contribute to IT projects like rollouts and migrations.

Requirements

• 2–5 years' IT support experience (junior candidates with up to 2 years also welcome); relevant degree or certifications (CompTIA, ITIL, Microsoft) are a plus.
• Solid technical fundamentals across Windows/macOS support, networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi), Intune, remote tools (e.g. TeamViewer), and meeting room setup.
• Service desk savvy with ticketing platforms (Zendesk), incident/request/problem management, and clear documentation.
• End-to-end ownership of onboarding/offboarding, asset lifecycle, vendor liaison, and IT projects (rollouts, migrations, upgrades).
• Strong communicator able to translate tech for non-technical users and deliver excellent customer service.
• Analytical, adaptable, collaborative problem-solver keen to learn.

Culture & Benefits

• Fast-growing startup environment with hyper-growth, diverse team from different backgrounds and geographies.
• Annual budget for personal development and progressive responsibilities as team expands.
• Sustainability-focused: Australia's only carbon-negative and plastic-negative pet company.
• Up to 18 weeks paid parental leave top-up, wellbeing assistance, and pupper parent support (flexible arrangements, pet-friendly offices, discounts, dog training allowance).