Desktop Systems Specialist I

TL;DR

Desktop Systems Specialist I (IT Support): Serve as first-line support for internal and external IT needs, resolving technical issues with hardware, software, and AV systems in an enterprise gaming environment with an accent on end-user service, SLA compliance, and multi-site support. Focus on troubleshooting Windows/MS365 problems, configuring meeting rooms, and maintaining asset documentation while traveling across Australia offices.

Location: Onsite 5 days in office, Macquarie Park, AU (support Australia offices and APAC region, travel to multiple sites required)

Company

Global gaming technology provider with over 6,000 employees across 30+ countries, delivering content, technical solutions, and secure payments in 100+ jurisdictions.

What you will do

• Provide level 1-2 end-user and desktop support face-to-face or remotely, resolving incidents and requests within SLA and ITIL guidelines.
• Install, configure, and maintain IT hardware, perform replacements, upgrades, and warranty coordination, including basic office network support.
• Support AV and meeting rooms, including MS Teams setups, teleconferencing, and event coordination for townhalls and boardrooms.
• Troubleshoot and configure Windows 10/11, MS365, Outlook, and business applications, resolving connectivity, licensing, and profile issues.
• Track IT assets, maintain registers, document resolutions, and follow ITIL processes for tickets and FAQs.
• Troubleshoot basic LAN, Wi-Fi, and VPN connectivity problems.

Requirements

• Bachelor's degree in IT or equivalent experience
• 1-3 years in IT support at a large enterprise
• Demonstrated customer service skills for incident resolution
• Excellent communication to explain technical issues simply
• Strong problem-solving, time management, and ability to work under pressure during critical incidents
• Willingness to travel to different company premises as required

Culture & Benefits

• Collaborative culture emphasizing accountability, ownership, and innovation
• Total Rewards program with discretionary bonuses, tuition reimbursement, and wellness programs
• Opportunities for commission in eligible roles
• Focus on long-term value creation and customer connection