Technical Consultant

TL;DR

Technical Consultant: Managing and optimizing applications in customer environments with an accent on ensuring systems run smoothly and meet SLAs. Focus on troubleshooting escalated issues, driving smarter ways of working, and building strong customer relationships.

Location: Must be based in Sydney, Australia

Company

Objective builds software that strengthens communities, developing cloud-based solutions for government and regulated industries across Australia, New Zealand, the UK, and the US.

What you will do

• Manage and optimise Objective applications in customer environments to ensure smooth operation and meet SLAs.
• Investigate and troubleshoot escalated issues, providing smart solutions.
• Communicate clearly and effectively with customers and teammates.
• Identify inefficiencies and leverage automation to improve processes.
• Collaborate with experienced experts, sharing ideas and contributing to team success.
• Build knowledge of products and environments, growing expertise daily and build strong, positive relationships.

Requirements

• Degree in Information Technology or related field.
• 2+ years’ experience in technical support, devops, IT services, or IT operation roles.
• Experience working within an enterprise software vendor or SaaS company is advantageous.
• Basic understanding of databases, servers, and operating systems (Windows or Unix).
• Experience with coding or scripting and an interest in automation.
• Exposure to system administration and cloud platforms.
• Applicants must be Australian citizens and be eligible to obtain a security clearance.

Culture & Benefits

• Work with a purpose, helping customers deliver outcomes that matter.
• Flexible work arrangements and a focus on wellbeing.
• Investment in learning, development, and opportunities to stretch skills.
• High-trust, collaborative culture built around teamwork and quality.