Senior Client Success Manager (MedTech)

TL;DR

Senior Client Success Manager (MedTech): Managing client relationships and driving adoption of AI-driven heart disease diagnostic solutions with an accent on healthcare provider onboarding and long-term retention. Focus on optimizing client workflows, tracking health metrics such as NPS and utilization, and collaborating cross-functionally to expand product adoption.

Location: Must be based in or near Philadelphia, Richmond, Raleigh, Nashville, or Knoxville. Travel within the territory is required up to 40% of the time.

Salary: Base $135,000–$145,000; Total Target Compensation $155,250–$166,750

Company

hirify.global is a healthcare company revolutionizing heart disease diagnosis and tracking through value-based, AI-driven precision diagnostic solutions.

What you will do

• Serve as the primary point of contact for healthcare clients within the assigned territory.
• Build trusting relationships with clinical and administrative leaders at hospitals and cardiology practices.
• Conduct regular business reviews and utilization assessments to ensure client satisfaction and retention.
• Partner with implementation teams to ensure seamless onboarding and adoption of hirify.global solutions.
• Monitor client health metrics (NPS, turnaround times) to proactively identify and resolve risks.
• Collaborate with Sales and Product teams to identify expansion opportunities and provide customer feedback.

Requirements

• Bachelor’s degree, preferably in healthcare, life sciences, or business.
• 7+ years of experience in client success or account management, preferably in healthcare or SaaS.
• Experience working with health systems, cardiology groups, or outpatient imaging centers.
• Familiarity with Salesforce and data dashboards like Tableau or Looker.
• Willingness to travel within the territory up to 40%.

Nice to have

• Experience in startup environments (Series A-C).
• Proficiency in Spanish.

Culture & Benefits

• 15% target annual bonus.
• Equity through stock options.
• Remote-friendly organizational culture with access to regional offices.
• Values-driven environment focused on Humility, Excellence, Accountability, Remarkable impact, and Teamwork.