IT Operations Specialist (IT Support)

TL;DR

IT Operations Specialist (IT Support): Providing first-line technical support and hardware/software troubleshooting for employees with an accent on service management and cross-platform environment stability. Focus on resolving incidents via ITSM tools, maintaining end-user computing assets, and optimizing collaboration tool workflows.

Location: Not specified (No visa sponsorship or relocation support available)

Company

World's leading game engine powering play for more than 3 billion consumers each month across various industries.

What you will do

• Provide day-to-day IT support for Windows and macOS systems.
• Manage incidents and service requests via Freshservice following ITIL procedures.
• Support collaboration tools including Zoom, Slack, and Google Workspace.
• Maintain end-user computing assets, mobile devices, and basic network infrastructure.
• Collaborate with internal teams on new technology solutions and continuous improvement.

Requirements

• 2-3 years of experience in corporate IT support or helpdesk.
• Proficiency in ITSM tools such as Freshservice, ServiceNow, or Jira.
• Experience with both Windows and macOS environments.
• Knowledge of MDM technologies (Autopilot, Intune, DEP, SimpleMDM).
• Professional verbal and written English communication skills.
• Willingness to work in rotational shifts and during public holidays.

Nice to have

• Knowledge of networking and SaaS administration (user provisioning, access control).
• Experience with Linux environments.
• Basic scripting or automation knowledge (PowerShell, Bash, Python).
• Relevant certifications in ITILv4 or CompTIA A+.

Culture & Benefits

• Comprehensive health, life, and disability insurance.
• Employee stock ownership and competitive retirement/pension plans.
• Commute subsidy and office food snacks.
• Generous vacation, personal days, and family-care programs.
• Mental health and wellbeing programs including a Global Employee Assistance Program.