Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing deployments and long-term client relationships for mid-market hotel clients with an accent on onboarding, value realization, and portfolio growth. Focus on minimizing time-to-value, resolving complex technical challenges, and identifying expansion opportunities within the US market.

Location: Hybrid in New York, NY, San Francisco, CA, or Dallas, TX

Compensation: $104,000 - $127,000 (Total Expected Cash)

Company

hirify.global provides an AI-powered hospitality platform used by over 20,000 hoteliers globally to modernize guest experiences.

What you will do

• Lead all aspects of the client onboarding process, including requirement collection, webinars, and initial account setup.
• Partner with mid-market clients to align Canary's solutions with their business goals and accelerate time-to-value.
• Manage a book of business and proactively identify growth and expansion opportunities in collaboration with the Sales team.
• Act as a trusted advisor to key stakeholders, resolving pain points and ensuring alignment with strategic goals.
• Collaborate with Product, Marketing, and Operations teams to share client feedback and influence the product roadmap.

Requirements

• Bachelor's degree (BS/BA).
• 2-3 years of experience in account management or customer success, preferably within a B2B SaaS environment.
• Strong understanding of customer success methodologies and best practices.
• Ability to manage multiple accounts simultaneously and prioritize tasks effectively.
• Must be based in or able to work from New York, San Francisco, or Dallas (Hybrid).
• Proven track record of guiding clients through complex technical challenges.

Nice to have

• Familiarity with the hotel or hospitality industry.

Culture & Benefits

• Company-wide "Canary Days" off every month to ensure team recharge.
• Monthly Self Improvement Club budget for personal goal achievement.
• Dedicated budget for cross-functional professional development conversations.
• Travel stipends for visiting company offices in NY, SF, or Dallas.
• Personal travel credits for stays at hotels that utilize hirify.global.