Account Success Manager, SMB (SaaS)

TL;DR

Account Success Manager, SMB (SaaS): Managing retention and expansion for a high-volume book of SMB accounts with an accent on customer adoption and value realization. Focus on reducing churn, identifying upsell opportunities, and leveraging AI to increase operational efficiency.

Location: Must be based in the US (specifically Boston, New York, or Philadelphia)

Company

hirify.global is a platform that turns partner ecosystems into revenue engines using AI-native ecosystem intelligence.

What you will do

• Own the retention and expansion strategy for 45+ SMB accounts through renewal.
• Proactively engage customers ahead of renewals and identify upsell opportunities.
• Identify and resolve gaps in customer adoption and value realization.
• Partner with Finance, RevOps, and GTM teams to ensure a consistent customer experience.
• Utilize AI and automation to improve output quality and execution speed.

Requirements

• 2+ years of experience in B2B SaaS Sales or Customer Success.
• Track record of success managing renewals or expansion opportunities.
• Exceptional organization, process discipline, and objection handling skills.
• Professional written and verbal communication skills.
• Must be located in Boston, New York, or Philadelphia.

Nice to have

• Experience using AI as leverage to clarify thinking and accelerate execution.
• Ability to operate autonomously and actively seek feedback.

Culture & Benefits

• Competitive compensation and equity.
• Comprehensive healthcare coverage for you and your family.
• Remote-flexible setup with access to co-working spaces.
• Learning, wellness, and WFH stipends.
• Flexible time off and paid parental leave.