Partner Success Manager (Fintech)

TL;DR

Partner Success Manager (Fintech): Owning performance management, retention, and expansion of dining, shopping, and travel partners with an accent on data-driven health scoring, proactive interventions, and upselling. Focus on monitoring partner metrics, segmenting coverage, onboarding new partners, and building case studies to drive value.

Location: Hybrid in Hoxton, London office (at least 3 days a week, everyone in on Mondays)

Salary: £51,397 - £67,881 annual depending on experience + £27,215 - £39,578 stock options

Company

VC-backed fintech building a credit card with fun experiences at its core, aiming for fair financial services and expanding beyond the UK.

What you will do

• Monitor partner performance and proactively improve spend through offer structure and placement strategy.
• Own renewals, rebooking, and upsell conversations to turn one-off partners into long-term relationships.
• Segment partner book by engagement level to focus efforts on highest return.
• Onboard new partners quickly to drive member engagement from day one.
• Build case studies to improve sales conversion and attract better partners.

Requirements

• Experience in account management, partner success, or similar relationship-driven commercial role; energized by retaining and growing partners.
• Data-literate and commercially curious; comfortable analyzing performance data and acting on underperformance.
• Understanding of hospitality or dining space (or genuine excitement to learn it).
• Obsessed with partner outcomes; advocate internally and push back when needed.
• Thrives with ownership and autonomy to define the function.

Nice to have

• Background in F&B (restaurants, venues, footfall, spend, loyalty).

Culture & Benefits

• Office-first, remote-friendly with terrace, breakfast, barista coffee, dogs, beer taps.
• Values-led approach; check Our DNA for principles.
• Structured development: fortnightly 1:1s, quarterly peer perspectives, weekly reflections.
• 35 holidays (27 annual + 8 public), 2x team offsites (UK and abroad), Bupa private healthcare.
• Up to 12 weeks enhanced parental leave after 1 year, £750 learning allowance, team events, cycle-to-work.

Hiring process

• Stage 1: 45-min intro Zoom with VP Partnerships.
• Stage 2: 60-min case interview with take-home task on partner performance.
• Stage 3: 2-hour face-to-face (Experience + Values interviews), reference check.
• Stage 4-5: Offer within 24 hours where possible; right-to-work and criminal background checks required.