Sales Team Manager (Fintech)

Location: Manchester, England, United Kingdom. Hybrid schedule with at least 3 days per week in the office and 2 days from home.

Salary: £44,000–£50,000 per year, with OTE of £64,000–£75,000.

Company

hirify.global is a UK fintech platform for credit scores, credit reports, and financial decision-making, serving more than 20 million users globally.

What you will do

• Lead and manage Advisor, Trainee Advisor, and Case Manager functions to improve performance and operational efficiency.
• Deliver a strong customer journey while improving satisfaction, conversion, profitability, and customer outcomes.
• Monitor call quality, customer file audits, satisfaction metrics, compliance, and service standards.
• Set and review KPIs aligned with business, regulatory, and corporate governance requirements.
• Coach and develop employees through performance reviews, training, and mentoring.
• Collaborate with internal teams and external lenders to align strategies, improve products, and strengthen conversion.

Requirements

• Experience leading and developing high-performing sales teams.
• Strong customer-centric approach and ability to drive sales while maintaining ethical and compliance standards.
• Excellent coaching, mentoring, strategic thinking, and relationship-building skills.
• Strong understanding of regulatory requirements and customer conduct obligations.
• Ability to identify and implement process improvements.
• Commitment to the hybrid schedule with a minimum of 3 office days per week in Manchester.

Culture & Benefits

• Flexible hybrid work environment with outcome-focused management and no clock-watching culture.
• 25 paid holidays, a birthday duvet day, and generous maternity and paternity plans.
• Private health and dental cover, mental health support, GP office visits, life assurance, and matched pension contributions of up to 4%.
• Learning and development investment, leadership-led training, Lunch and Learns, and career growth planning.
• Inclusive culture with wellbeing support, an in-house psychotherapist, financial coaching, sports and social clubs, and a dog-friendly office.