Account Manager

TL;DR

Account Manager (EV Charging): Deepen partnerships with retailers and commercial real estate owners to embed EV kiosks into retail operations with an accent on client satisfaction, tool adoption, and campaign launches. Focus on maximizing NPS, automating processes, collecting feedback for product roadmap, and expanding partner network through extensions and new deployments.

Location: Paris

Company

hirify.global builds a network of EV chargers to accelerate sustainable mobility through strong partnerships.

What you will do

• Ensure client satisfaction by collaborating with Operations team
• Drive adoption of integration tools like loyalty programs, cross-promotions, and marketing campaigns on kiosks
• Design and launch special kiosk campaigns aligned with retailer events
• Maximize Net Promoter Score (NPS) and collect feedback for product roadmap and sales
• Automate client processes and address underperforming locations with initiatives
• Expand partner network, secure extension contracts, and turn clients into ambassadors

Requirements

• French (main language) & fluency in English required
• Master’s degree (Bachelor +5) from top Business or Engineering School
• 2–3 years experience, ideally in Customer Success in fast-growing B2B scale-up
• Excellent communication, organizational skills, and commercial acumen
• Pragmatic, entrepreneurial mindset with strong stress management
• Interest in sustainable mobility; EV experience a plus

Nice to have

• Experience in electric mobility

Culture & Benefits

• Private health insurance and gym membership
• Flexible working hours and meal allowance
• Annual offsite, team-building events, English training
• Free office snacks, unlimited coffee, 50% Navigo reimbursement
• EV charging discounts and inclusive culture focused on impact and growth