IT Service Operations Manager (Infrastructure)

TL;DR

IT Service Operations Manager (Infrastructure): Leading internal IT support and service delivery for a fast-growing company with an accent on MSP management, device lifecycle, and operational scalability. Focus on standardizing onboarding/offboarding workflows, optimizing Jira Service Management, and ensuring high-standard employee technology experiences.

Location: Salt Lake City, UT. Must provide proof of U.S. Citizenship or Permanent Residence due to ITAR/EAR restrictions.

Company

hirify.global is a fast-growing company operating in the aerospace and defense sectors.

What you will do

• Lead and coach a team of IT support specialists and manage the relationship with the external MSP to ensure SLA attainment.
• Own the end-to-end user lifecycle, including onboarding, offboarding, and device provisioning logistics.
• Manage the full device lifecycle: forecasting, procurement, configuration via Intune, and asset tracking.
• Design and optimize ITSM workflows in Jira Service Management to improve service delivery and reduce repeat issues.
• Collaborate with HR, Finance, and Security to ensure endpoint hygiene, access controls, and procurement discipline.
• Oversee IT procurement and vendor relationships for hardware and software entitlements.

Requirements

• 6+ years of experience in IT support, IT operations, or end-user services.
• 2+ years of direct people management experience leading an IT support or service desk team.
• Proof of U.S. Citizenship or Permanent Residence is required (ITAR/EAR restrictions).
• Hands-on experience with Microsoft 365, Intune, and Entra ID / Azure AD or Okta.
• Proficiency with ticketing/ITSM platforms such as Jira Service Management.
• Bachelor’s degree or equivalent practical experience.

Nice to have

• ITIL 4 Foundation or similar service-management training.
• Microsoft certifications related to M365, Intune, or endpoint administration.
• Experience with Windows Autopilot and zero-touch endpoint provisioning.
• Experience in regulated environments such as defense, aerospace, or fintech.
• Experience with Jira Assets/CMDB and service metric dashboards.

Culture & Benefits

• Competitive base pay.
• Generous annual equity package.
• Potential for performance bonuses.
• Opportunity to build structure and visibility in a fast-growing, low-bureaucracy environment.