Service Desk Support Technician (Fintech)

TL;DR

Service Desk Support Technician (Fintech): Providing comprehensive technical support and infrastructure maintenance for internal business partners with an accent on incident management and user lifecycle automation. Focus on maximizing system uptime, managing enterprise assets, and optimizing the internal knowledge base.

Location: Hybrid in Tempe, Arizona, United States. Applicants must currently reside in the designated geographic locations.

Salary: $62,900 - $87,000 USD

Company

hirify.global is a fast-growing travel and fintech platform redefining business travel and spend management for thousands of companies.

What you will do

• Manage tickets and request fulfillment according to target SLAs and KPIs to maximize system uptime.
• Provide technical support and consultation for laptops, printers, conference rooms, office networks, and applications.
• Lead user onboarding and off-boarding processes, ensuring timely delivery of hardware and access.
• Act as the primary resource for key collaboration tools including Google Workspace, Zoom, and Slack.
• Maintain and update the company Knowledge Base with professional self-service documentation and troubleshooting guides.

Requirements

• 2-4 years of technical support experience within an enterprise setting.
• Extensive knowledge of macOS and Windows operating systems.
• Proficiency with Google Workspace, Okta, and Slack platforms.
• Proven ability to effectively use JIRA Service Management.
• Strong analytical troubleshooting skills and excellent written/verbal communication.
• Must be based in Tempe, Arizona for hybrid office presence.

Nice to have

• Experience with Jamf, Intune, or Meraki networking.

Culture & Benefits

• Competitive base pay with opportunities for bonuses, commissions, and equity.
• Hybrid-hub model providing necessary tools and environments for success.
• Comprehensive benefits package including a wide range of perks.