Rectifications Communications Assistant Manager (Fixed Term - 6 months)

TL;DR

Rectifications Communications Assistant Manager (Financial Services): Creating and delivering clear, engaging, empathetic customer communications for rectifications and large-scale remediation programs with an accent on simplifying complex issues, regulatory compliance, and customer vulnerability. Focus on end-to-end management of high-impact communications across channels, challenging treatments for optimal outcomes, and collaborating with cross-functional teams.

Location: Hybrid (at least 2 days per week or 40% time in UK offices: Bristol, Belfast, Birmingham, Chester, Edinburgh, Hove, Manchester, Newport)

Salary: £40,824 - £45,360 pa

Company

Leading UK bank rebooting an icon and building the future of finance through technology, workplaces, and people investment.

What you will do

• Convert complex rectification issues, decisions, and customer treatments into clear, accessible communications using Customer Communications Principles.
• Put customer first, challenge proposed treatments to ensure good outcomes, especially for vulnerable customers.
• Manage communications end-to-end from brief to delivery across letters and email campaigns.
• Collaborate with Design & Delivery, data, risk, legal teams, and third-party agencies.
• Ensure compliance with Group Standards, FCA Consumer Duty, and governance processes.
• Handle multiple workstreams at pace, prioritizing for on-time, high-quality delivery.

Requirements

• End-to-end communications experience, ideally in highly regulated environment
• Strong copywriting skills to simplify complex topics
• Excellent written/verbal communication with strong attention to detail
• Experience managing multiple projects/campaigns to deadlines
• Confident stakeholder management, influencing, and constructive challenging
• Customer-centred mindset with sensitivity to vulnerable needs

Nice to have

• Copywriting in financial services or regulated sector
• End-to-end campaign management
• Experience with digital channels, especially email campaigns
• Familiarity with FCA regulation and consumer-focused communications

Culture & Benefits

• Hybrid working with flexibility and adjustments for disabilities
• Generous pension up to 15%, performance bonus, share schemes
• 28 days holiday plus bank holidays, adaptable lifestyle benefits
• Wellbeing initiatives, generous parental leave
• Commitment to diversity, equity, inclusion for customers, colleagues, communities