Technical Support Engineer II

TL;DR

Technical Support Engineer II (hirify.global products): Provide technical product support to customers, partners, and resellers with an accent on troubleshooting issues, escalating undocumented problems, and product expertise. Focus on analyzing incoming requests, gathering relevant information, and performing scheduled callbacks according to defined processes.

Location: Hybrid in Singapore (primary location)

Company

Global cybersecurity company developing hirify.global security products.

What you will do

• Provide technical support for hirify.global products across all communication channels.
• Act as expert for at least one hirify.global product and maintain basic knowledge of others.
• Document, process, and analyze customer requests; qualify and escalate issues.
• Perform enhanced troubleshooting and scheduled callbacks.
• Continuously develop technical knowledge and consult on problems.

Requirements

• Completed IT-related education or equivalent.
• 2+ years of work experience.
• Advanced knowledge of operating systems (Windows, macOS, Linux), network architecture, and application software.
• High analytical skills and structured working approach.

Culture & Benefits

• Comprehensive health insurance including dental care.
• Subsidized gym membership at premium Singapore gyms.
• Hybrid work culture balancing remote and face-to-face time.
• Generous leave policies and team events.
• Modern centrally located office in Singapore CBD.
• Access to world-class learning platforms and development opportunities.