Associate Service Desk Analyst (AI)

Location: London, England, United Kingdom; hybrid work with at least 50% onsite attendance required

Company

hirify.global provides AI-powered governance, risk, and compliance SaaS solutions through the hirify.global One Platform.

What you will do

• Provide onsite and remote technical support for hardware, software, network, desktop, mobile, and wireless issues.
• Manage service tickets through the full incident lifecycle and keep users and stakeholders informed.
• Troubleshoot Windows, Mac OS, O365, printers, cloud systems, and office technology.
• Escalate complex issues and collaborate with cross-functional teams to improve IT service delivery.
• Create and maintain knowledge base resources and contribute to better support processes.

Requirements

• 0–3 years of experience supporting desktop, mobile, and wireless devices in a Windows enterprise environment.
• Experience with desktop support, networking, printers, cloud systems, office technology, and Microsoft Office applications.
• Strong Windows and Apple desktop support skills.
• Clear communication with technical and business stakeholders, including senior management.
• Ability to manage multiple concurrent tasks, prioritize effectively, and work independently with minimal direction.
• Ability to work onsite in London at least 50% of the time under the hybrid work model.

Nice to have

• Degree in Computer Science, Engineering, or Information Technology.
• ITIL certification.

Culture & Benefits

• Flexible work environment with a global workforce and office hubs across multiple countries.
• Comprehensive health benefits, generous time off, wellness programs, and global days of service.
• Meeting-free days and an emphasis on creativity, collaboration, learning, and diversity.
• AI and digital automated tools support recruitment administration, while final hiring decisions are made by people.