IT Support Specialist (Fintech)

Location: Office-first role supporting the Latam region

Company

hirify.global is a global fintech platform providing payments and payouts, with offices and operations across multiple regions.

What you will do

• Deliver Tier 1 and Tier 2 IT support across macOS and Windows environments for Latam and global office users.
• Manage service requests, triage incidents, and maintain technical documentation in Jira Service Desk and Confluence.
• Plan and oversee system upgrades, hardware and software installations, and regional office technology rollouts.
• Manage endpoint provisioning and policy deployment using Jamf, Microsoft Intune, and PDQ.
• Administer Google Workspace and Slack, and manage employee onboarding, offboarding, access permissions, and asset tracking.
• Communicate with stakeholders, provide technical guidance, and train employees on internal tools and security practices.

Requirements

• 0–3 years of hands-on IT Help Desk or Service Desk experience in multi-platform Windows and Mac environments.
• Experience communicating with non-technical stakeholders and supporting basic IT projects or rollouts.
• Proficiency with Jamf, Microsoft Intune, and PDQ.
• Experience with Google Workspace, Slack, and Jira Service Desk.
• Strong diagnostic, troubleshooting, communication, and fast-resolution skills.
• Excellent English and Spanish are required to support regional and global stakeholders.

Nice to have

• Basic scripting skills in Bash, PowerShell, or Python.
• Exposure to identity and access management platforms or SSO integrations.
• Experience supporting multi-country teams in a fast-scaling technology or fintech company.

Culture & Benefits

• Office-first working environment in a fast-paced, high-growth fintech organization.
• Global collaboration across Latam and international offices.
• Autonomous role focused on proactive problem-solving, quick decisions, strong execution, and practical IT solutions.