Technical Support Engineer (SaaS)

Location: Hybrid, flexible work environment

Company

hirify.global is a global video software and SaaS company powering live, on-demand, and real-time video experiences for organizations.

What you will do

• Provide technical support for business customers, enterprise companies, and top accounts using the IPTV solution.
• Handle day-to-day technical issues and how-to questions through the ticketing system, with occasional phone and video troubleshooting calls.
• Troubleshoot and resolve most customer issues independently.
• Escalate complex cases to Tier 4 Integration and R&D teams.
• Collaborate with engineering, product, professional services, and account management teams.

Requirements

• University degree in computer science, electronic engineering, telecommunications, or a related field.
• 3+ years of experience in a similar technical support role with direct customer contact.
• Previous experience supporting SaaS software.
• Strong technical troubleshooting and independent problem-solving skills.
• 2+ years of hands-on experience with APIs and 2+ years of hands-on SQL experience.
• Working knowledge of back-office tools such as Jira and Sale.

Nice to have

• Experience with video streaming technologies such as ABR, HSS, HLS, DASH, MPEG2-TS, and CDNs.
• Experience with AWS Cloud solutions or equivalent platforms.
• Scripting experience.
• Networking and security knowledge.

Culture & Benefits

• Hybrid and flexible work environment.
• Extended private health insurance, including mental health coverage.
• Personal and professional development programs.
• Occasional cross-company long weekends.