Senior Team Manager of Customer Success (AI)

TL;DR

Senior Team Manager of Customer Success (SaaS/AI): Leading and scaling a team of CSMs to protect and grow strategic customers in regulated industries with an accent on platform adoption, retention, and AI innovation. Focus on coaching high-performing teams, driving data-driven strategies, and translating AI capabilities into business value for enterprise clients.

Location: Hybrid; must work from an assigned office a minimum of 3 days per week (United States)

Salary: $120,500—$150,500 USD

Company

hirify.global is a leader in Intelligent Content Management and enterprise AI, simplifying workflows for leading global organizations.

What you will do

• Lead, develop, and hold accountable a team of high-performing Customer Success Managers through coaching and goal setting.
• Design and drive strategic process improvements to exceed adoption, retention, and growth objectives.
• Coach the team on connecting hirify.global AI use cases and metadata automation to regulated customer workflows.
• Partner with sales, renewals, and consulting leadership to drive business outcomes and identify expansion opportunities.
• Establish executive relationships with key strategic customers as a thought leader.
• Foster a culture of accountability, inclusion, and grit using data-driven strategies.

Requirements

• 6+ years of experience managing customer relationships with a successful track record of driving retention and health.
• 3+ years of experience managing a team of direct reports.
• Strong understanding of Financial Services, Life Sciences, and other regulated industries.
• Ability to influence retention and expansion decisions at the executive level.
• Confidence in discussing AI trends and translating innovation into adoption outcomes.
• Must be based in the US and able to work from the office at least 3 days per week.

Culture & Benefits

• Eligible for equity and a comprehensive benefits package.
• Culture centered on community and in-person collaboration.
• Environment championing belonging, resilience, transparency, and a growth mindset.
• Commitment to diversity, inclusion, and equal opportunity employment.