User Engagement Advocate (SMB)

TL;DR

User Engagement Advocate (SMB): Nurturing and growing the SMB and e-commerce customer base with an accent on account expansion, retention, and relationship building. Focus on driving post-purchase journeys, implementing upselling and cross-selling strategies, and bridging user needs with product solutions.

Location: Hybrid or Office-Based in Singapore

Company

A world-leading software company providing solutions for architecture, engineering, and construction.

What you will do

• Drive account growth and expand the SMB user base through targeted upselling and cross-selling.
• Manage the end-to-end post-purchase journey, from initial onboarding to account expansion.
• Build and nurture long-term relationships as the primary point of contact for users.
• Collaborate with Product Sales, Success, and Marketing teams to optimize the user experience and build advocacy.
• Provide user feedback to the Product team to help deliver and explore new solutions.
• Visit user sites for meetings, support, and engagement as required.

Requirements

• 2 to 5 years of experience in customer success, account management, or sales functions.
• Ability to prioritize tasks in a fast-paced environment without compromising quality.
• Excellent active listening and written/verbal communication skills.
• Ability to solve problems and propose data-driven solutions.
• Must be based in Singapore.

Nice to have

• Knowledge of Power BI.
• Experience with Salesforce.

Culture & Benefits

• Attractive salary and benefits package.
• Inclusive and supportive team culture focused on belonging and wellbeing.
• Opportunities for professional growth within a global industry leader.
• Commitment to sustainability and advancing global infrastructure.