Client Success Manager (Medtech)

TL;DR

Client Success Manager (Medtech): Managing employer relationships for Fortune 500 companies across APAC to drive product adoption and retention with an accent on strategic consulting and data-driven recommendations. Focus on building high-level partnerships with HR executives and utilizing analytics to ensure long-term client growth.

Location: Remote (Must be based in Singapore and fully authorized to work there)

Company

A global mental health benefits platform for employers, providing comprehensive resources for emotional, professional, social, and physical well-being.

What you will do

• Manage a portfolio of high-priority Enterprise Accounts, serving as the primary face of the company for APAC.
• Build and maintain relationships with global stakeholders, including Benefit Managers and HR Executives.
• Define and execute custom program strategies that integrate with clients' broader benefit offerings.
• Lead global QBRs/ABRs, using data storytelling and insights to guide strategic decision-making.
• Monitor client health and identify growth opportunities using Salesforce, Gainsight, and Looker.
• Collaborate cross-functionally with Product, Operations, Sales, and Clinical teams to advocate for client needs.

Requirements

• 8+ years of experience managing client relationships or B2B tech sales to HR leaders.
• Proven success managing a book of business with 30+ customers, including engagement with executive sponsors.
• Must be a Singaporean Resident or fully authorized to work in Singapore.
• Fluency in English is required.
• Strong track record of achieving high retention, adoption, and expansion metrics.
• Ability to act as a strategic advisor and independently handle complex negotiations.

Nice to have

• Experience in employer benefits and healthcare domains.
• Proficiency in additional APAC regional languages.

Culture & Benefits

• Supportive culture centered around high empathy, high accountability, and a drive to win.
• Access to coaches and therapists through the hirify.global platform.
• Generous time off and company-wide Collective Pause Days.
• Parental leave policy and professional development stipends.
• Annual wellness stipend and a new hire stipend for home office setup.