Senior Customer Success Partner (Account Management)

TL;DR

Senior Customer Success Partner (Account Management): Managing global and regional accounts to build senior-level relationships and identify upselling opportunities with an accent on strategic account growth and customer satisfaction. Focus on formulating best practices for regional account structures, resolving operational escalations, and achieving profit requirements through account renewals.

Location: Remote (Must be based in Singapore)

Company

A global leader in removing barriers and providing background screening and workforce solutions.

What you will do

• Execute account strategies to drive customer satisfaction and business growth for global and regional accounts.
• Act as a trusted advisor to senior executives, communicating the business value of services.
• Coordinate with Customer Support, Operations, and Finance to resolve and escalate client issues.
• Lead global and regional business review calls to analyze service performance.
• Monitor competitor product and service strategies to optimize account positioning.
• Manage a small local account management team and implement regional best practices.

Requirements

• Must be based in Singapore.
• Bachelor’s Degree or higher in any field.
• 8–10 years of experience managing global and/or regional corporate accounts.
• Expertise in strategic account management, including revenue forecasting and budgeting.
• Fluency in English is required; knowledge of local dialects is a bonus.
• Strong leadership skills with a result-oriented approach to business growth.

Culture & Benefits

• Remote work arrangement.
• Day shift schedule.
• Occasional international travel and off-site meetings.
• Equal opportunity employment environment within a global company.