Customer Success Partner / Account Manager (HRTech)

TL;DR

Customer Success Partner / Account Manager (HRTech): Managing business development and growth for local and global accounts with an accent on relationship building and revenue growth. Focus on executing account strategies, managing C-level stakeholders, and optimizing service delivery for multinational corporations.

Location: Remote (Must be based in Singapore)

Company

Global leader in background screening and workforce solutions, dedicated to removing barriers in the hiring process.

What you will do

• Build and execute account strategies to drive customer satisfaction and business growth.
• Manage revenue forecasting, renewals, and upselling opportunities within a book of business.
• Serve as the primary point of contact for strategic matters for global and regional accounts.
• Collaborate with internal teams including Operations, Compliance, Product, and Finance to deliver unified solutions.
• Lead regular account reviews and present strategies to senior and C-level stakeholders across various regions.
• Monitor competitor strategies to proactively identify opportunities for service optimization.

Requirements

• Must be based in Singapore (Work from home).
• Minimum 5 years of total professional working experience.
• 2+ years of experience specifically in account management or client success roles.
• Proven experience managing accounts for multinational corporations (MNCs).
• Bachelor’s degree in Business or an equivalent field.
• Strong consultative account management, negotiation, and deal-closing skills.

Culture & Benefits

• Remote work arrangement (Work from home).
• Global collaboration opportunities across APAC, EMEA, US, and LATAM regions.
• Opportunity to work with a global industry leader in HR technology.
• Strong commitment to equal opportunity employment and workforce diversity.