Customer Success Executive (Healthcare)

TL;DR

Customer Success Executive (Healthcare AI): Managing the post-sale implementation and operationalization of generative AI solutions within healthcare systems with an accent on clinical workflow integration and user adoption. Focus on bridging the gap between AI technology and real-world nursing operations to ensure measurable patient care outcomes.

Location: Onsite in Cincinnati, OH (5 days per week at client site)

Company

hirify.global is a leading generative AI company in healthcare building a safety-focused LLM constellation to transform patient outcomes.

What you will do

• Serve as the dedicated customer success lead for key clients through regular onsite collaboration.
• Own post-sale delivery, including workflow discovery, solution configuration, and rollout across clinical operations.
• Build and maintain relationships with healthcare staff, operational leaders, and IT teams as a trusted execution partner.
• Lead product implementations focused on aligning AI solutions with nursing workflows and operational processes.
• Train nursing and healthcare staff on the effective use of AI solutions to ensure sustained adoption.
• Collaborate with internal product and engineering teams to relay client feedback and influence the roadmap.

Requirements

• Bachelor’s degree from an accredited university.
• 5+ years of health systems experience in customer success, account management, or project management.
• Experience leading complex onsite implementations in clinical or operational healthcare environments.
• Strong understanding of clinical workflows and healthcare regulatory requirements.
• Ability to operate autonomously in a client-embedded role.
• Must satisfy client-specific credentialing, including drug screening and proof of vaccinations.

Nice to have

• Experience deploying or scaling AI, digital health, or enterprise SaaS in healthcare settings.
• Background in healthcare consulting, transformation initiatives, or system-wide implementations.
• Experience presenting outcomes and best practices at conferences or executive forums.

Culture & Benefits

• Work with a team of physicians, AI pioneers, and researchers from top global institutions.
• Fast-paced startup environment backed by leading healthcare and AI investors.
• Opportunity to be part of category creation in safe, healthcare-only generative AI.
• Collaborative environment focused on transforming patient outcomes at a global scale.