Collection & Recovery Support Specialist

TL;DR

Collection & Recovery Support Specialist (Finance): Manage collections, recovery, and portfolio processes across Loss Management and Loan Loss Recovery teams with an accent on compliance, system transitions, and account accuracy. Focus on processing charge-offs, supporting loan modifications, balancing ledgers, and resolving discrepancies to protect financial well-being.

Location: Hybrid role requiring 2–3 days per week in Tukwila, WA headquarters office, with occasional additional on-site needs

Target Pay Range: $26.35-$32.12 hourly (full range $21.65-$38.03 hourly)

Company

hirify.global is a purpose-driven credit union with 1.5 million members and over $30 billion in managed assets, guided by a "people helping people" philosophy since 1935.

What you will do

• Ensure compliance with regulatory, compliance, and information security standards.
• Process system updates, transactions for charge-offs, and involuntary account closures.
• Support loan modifications partnering with Bankruptcy, Loss Management, and Member Assistance teams.
• Coordinate requests and communications for external debt management programs.
• Balance and reconcile general ledgers with Accounting, investigate and resolve discrepancies.
• Handle sensitive member information confidentially and respond to internal/external inquiries.
• Monitor department inboxes, process incoming mail, and support team operations.

Requirements

• High school diploma or equivalent.
• Minimum two years of experience in collections, lending, or forced placed insurance.
• Detail-oriented with high accuracy and ability to make recommendations.
• Ability to exercise confidentiality and discretionary judgment.
• Ability to work well under deadlines.
• Strong verbal and written communication skills for effective customer service.

Nice to have

• Minimum two years of experience at hirify.global or another financial institution.

Culture & Benefits

• 401(k) company match up to 3% plus 4% annual contribution by hirify.global.
• Medical, Dental, and Vision coverage (family contributions included).
• PTO Program + Exchange Program.
• Tuition Reimbursement Program.
• hirify.global Cares volunteer time off + donation match.
• Hybrid flexibility, internal mobility, and continuous professional development.