Client Solutions Professional II (Bilingual Spanish Speaking Collections)

TL;DR

Client Solutions Professional II (Collections): Managing early and mid-stage delinquency accounts to ensure compliance with bank policies and federal regulations with an accent on loan servicing and repayment plans. Focus on mitigating loss, documenting customer contacts, and establishing formal settlements.

Location: Onsite in Oklahoma City, OK, US

Company

hirify.global Corporation Group is a stable financial organization providing sophisticated financial solutions with a focus on community connection and client-first relationships.

What you will do

• Initiate collection activities on early and mid-stage delinquency accounts.
• Counsel delinquent customers to establish formal and informal repayment plans and settlements.
• Accurately document all customer contacts within the collection system.
• Identify ways to mitigate loss, including processing due date changes and deferrals.
• Escalate highly delinquent accounts to senior collectors for specialized handling.

Requirements

• Associate’s Degree.
• 2-3 years of experience in collections, branch banking, or customer service.
• Bilingual proficiency in Spanish is required.
• Must be located in or able to work onsite in Oklahoma City, OK.

Culture & Benefits

• High-spirited team environment with regular recognition and "kudos" for positive customer feedback.
• High level of autonomy with minimal micromanagement regarding call activities.
• Performance transparency through weekly scorecards and team rankings.
• Excellent training and development programs to support long-term career growth.